RETURNS & REFUND POLICY

Lights & More Ltd
Effective Date: 24/04/2024

  1. OVERVIEW

At Lights & More Ltd, we want you to be satisfied with your purchase. This policy explains your rights to return goods and receive a refund in accordance with UK consumer law.

This policy applies to purchases made through our website.

  1. YOUR RIGHT TO CANCEL

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

You must notify us within 14 days of receiving the item(s). You then have a further 14 days to return the goods to us.

To cancel your order, please contact:

Email: [Insert Email Address]
Please include your order number and details of the item(s) you wish to return.

  1. CONDITIONS FOR RETURNS

Returned goods must be:

  • Unused
  • In original packaging
  • In resaleable condition
  • Complete with all parts and accessories

We reserve the right to reduce your refund if the item has been handled more than necessary to inspect it.

  1. NON-RETURNABLE ITEMS

The following items cannot be returned unless faulty:

  • Bespoke or made-to-order products
  • Customised lighting
  • Special-order items
  • Electrical goods that have been installed
  • Items damaged due to misuse

This does not affect your statutory rights.

  1. FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If your item is faulty, damaged, or incorrect:

  • Notify us within 48 hours of delivery for damage claims
  • Provide photographs where possible

You may be entitled to:

  • A repair
  • A replacement
  • A full refund

We will cover reasonable return costs for faulty items.

  1. RETURN SHIPPING COSTS

If you are returning goods under your 14-day cancellation right:

  • You are responsible for return postage costs
  • We recommend using a tracked and insured delivery service

We are not responsible for items lost or damaged in transit back to us.

  1. REFUNDS

Once we receive and inspect returned goods:

  • Refunds will be processed within 14 days
  • Refunds will be made using the original payment method
  • Standard delivery charges will be refunded (if applicable)

If you paid by bank transfer, refunds will be issued to the original bank account used.

  1. EXCHANGES

We replace items only if they are defective or damaged.

If you require an exchange, please contact us before returning the item.

  1. ELECTRICAL INSTALLATION

Lighting products must be installed by a qualified electrician where required.

We cannot accept returns of electrical products that have been installed unless they are faulty.

  1. RETURN ADDRESS

Please contact us before returning any item so we can provide return instructions.

Return Address:
3 Churchill Avenue, Burstwick, Hull, HU12 9HF

Include:

  • Your order number
  • Your full name
  • Reason for return

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